NOTE: Due to public holidays & annual inventory, all orders made from December 23, 2019, until January 5, 2020, will be sent out from January 6, 2020, on.
We aim to ship in-stock products within 1-2 working days. Please expect longer delivery times in peak seasons (Christmas, bigger sales periods,...).
When any of the ordered bottles include 'engraving on caps' option, please mind that it can take up to 5 working days for the cap engraving to be created, so please add that period when calculating delivery time.
We offer FREE SHIPPING for EU orders over 50€ and worldwide orders over 100€.
| Shipping area
||3 - 7
||6 - 15
||3 - 7
|The United States of America
||3 - 7
|Rest of the World
||7 - 14
*The expected delivery time in working days.
We deliver our packages with two different shipping providers GLS and DHL, depending on your shipping address. Both curriers are highly reliable and offer real time package tracking.
After your order is shipped, you'll receive a 'Shipping conformation' email containing a tracking code of your package.
Please know that we ship all orders from Slovenia, EU. For all orders made from countries outside of EU, shipments may be subject to import fees and taxes which are due on arrival and are not covered by the shipping costs charged in our web store. It's impossible for us to determine customs charges as they vary from country to country and state to state. If you need any detailed information about these charges please contact your local customs office.
We're sure you're going to love your new EQUA, but if you unpack it and find out that it somehow does not meet your expectations and it isn’t right for you, you should send us an email to firstname.lastname@example.org immediately, so we can check and authorize the return. You have 14 days from the delivery date to inform us about your order cancellation and 30 days to bring your return to the post (it needs to be postmarked within these 30 days). To be eligible for a return, your item must be unused and in the same condition that you received it.
Please keep in mind that we are not able to directly exchange goods so if you decide you would like a different product you will need to return your order and place a new one. Once the goods are returned to us in the original and unused condition we will quality check them and process a refund for the goods. Depending on the original payment it may take a few weeks to see the refund on your account.
If you decide to return the purchased products, send us an email at email@example.com and send your items to:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs and customs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
In an unlikely event that you receive a flawed product, please send us an email at firstname.lastname@example.org with images documenting the flaw you discovered within 7 working days of the delivery date. We will inspect each complaint individually and replace the flawed part if discovered that replacement should take place.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Find more about Refund policy in Terms & conditions.