We aim to ship in-stock products within 1-2 working days. Please expect longer delivery times in pick seasons (Christmas, bigger sales periods,...)
When any of the ordered bottles include 'engraving on caps' option, please mind that it can take up to 5 working days for the cap engraving to be created, so please add that period when calculating delivery time.
We offer FREE SHIPPING on EU orders over 50€ (Please note that free shipping for Switzerland is offered for orders over 150€.) and FREE SHIPPING on US, Canada and Australia orders over 70€. All other worldwide orders get FREE SHIPPING when spending over 100€.
| Shipping area
||5.99 - 7.99
| - Slovenia
| - Switzerland
|USA and Canada
|Australia and New Zealand
||8.50 - 14.99
|Africa and Asia
*The expected delivery time in working days.
We deliver our packages with two different shipping providers DPD and DHL, depending on your shipping address. Both curriers are highly reliable and offer real time package tracking.
After your order is shipped, you'll receive a 'Shipping conformation' email containing a tracking code of your package.
We're sure you're going to love your new EQUA, but if you unpack it and find out that it somehow does not meet your expectations and it isn’t right for you, you should send us an email to email@example.com immediately, so we can check and authorize the return. You have 14 days from the delivery date to inform us about your order cancellation and 30 days to bring your return to the post (it needs to be postmarked within these 30 days). To be eligible for a return, your item must be unused and in the same condition that you received it.
Please keep in mind that we are not able to directly exchange goods so if you decide you would like a different product you will need to return your order and place a new one. Once the goods are returned to us in the original and unused condition we will quality check them and process a refund for the goods. Depending on the original payment it may take a few weeks to see the refund on your account.
If you decide to return the purchased products, send us an email at firstname.lastname@example.org and send your items to:
Find more about Refund policy in Terms & conditions.