Frequently Asked Questions
EQUA Smart Water Bottle
PRODUCT RELATED QUESTION
HOW MUCH DOES THE BOTTLE WEIGHT?
The empty bottle with tracker weights approx. 470 g (1.04 lb / 16.58 oz). The basic bottle without the tracker weights 420 g (0.93 lb / 14.82 oz).
IS THE BOTTLE LEAK-PROOF?
EQUA bottle is 100% leak proof.
IS THE BOTTLE DENT-PROOF?
The bottle is not 100% dent-proof. Please use it with care.
CAN I PUT THE BOTTLE IN MICROWAVE?
No, please don’t put your bottle in the microwave. ALL bottle parts are NOT microwave safe.
CAN I PUT MY BOTTLE IN THE FRIDGE?
Since the bottle is double-walled and will keep your beverage hot for up to 12hours and cold for up to 24hours there is no need to refrigerate it, as it will have no effect on the liquid inside. If you want to keep your beverage cold, we suggest you put some ice in your beverage and this should help to keep your beverage cold for at least 24 hours. However, you can still put your bottle in the fridge if needed, but please remove the tracker first.
IS THE BOTTLE OK FOR SODA DRINKS?
We advise not to use EQUA Smart bottle for carbonated drinks. The CO2 gas can create pressure in the bottle and in some cases, the bottle can even explode.
DOES EQUA BOTTLE FIT TO CUP HOLDER IN A CAR?
Since there are so many different dimensions of car cup holders out there it is hard to say that EQUA bottles fit all of them. But we can say that EQUA fits the majority of car and bike cup holders. The diameter of the bottle is 33,5 mm (1.32 in) in case you’d want to double check it with the dimensions of the cup holder you’re using.
HOW DO YOU WASH THE BOTTLE?
To keep the product in perfect condition, we recommend rinsing EQUA Smart Water Bottle with hot water and soap before first and later every use. Since EQUA cares not just for your health but also nature's wealth, we strongly advise you not to use detergents that can harm the bottle. Therefore EQUA presents you with the DIY ''Clean my bottle'' kit which will help you clean the bottle in only a few easy steps. The ingredients of the DIY ''Clean my bottle'' kit are sodium bicarbonate and rice which are 100% ecological and will keep your bottle 100% clean. You can clean the bottle by mixing the ingredients with 0,1L water and putting it in the water bottle. Shake the bottle and turn it around until the bottle is clean. A better result can be achieved when you leave the cleaning mixture in the bottle overnight before shaking it. After cleaning the bottle should be rinsed with water thoroughly. The EQUA Smart Water Bottle is also dishwasher safe, but keep in mind to wash it without the cap and tracker. Otherwise, the electronic parts, as well as the marble cap, can be ruined.
WHAT IS THE CAP ON THE BOTTLE MADE OF?
The original EQUA Smart designs – Snow White, Pink Blush, and Dark Grey all have a real marble top:
- EQUA Smart Snow White – Carrara Bianco or white Carrara marble originating in North Tuscany, Italy.
- EQUA Smart Pink Blush – Palissandro Bluette Nuvolato Chiaro marble originating in Italy.
- EQUA Smart Dark Grey – Black limestone Drenov Grič originating in Slovenia, Europe.
The additional EQUA Smart designs – Ms. Glossy and Mr. Matt come with a metal cap.
WHAT IS THE PAPER STICKER ON THE BOTTOM OF THE BOTTLE MEANT FOR?
The paper sticker between the bottle and tracker is an extra beauty & protective layer, which should not be removed.
WHAT IF THE TRACKER COMES IN CONTACT WITH LIQUID?
The tracker is splash proof but should be kept away from getting in touch with running or standing water. We can’t guarantee the tracker will continue to work if it comes in touch with water.
WHAT IF THE TRACKER FALLS ON THE FLOOR?
The tracker is pretty resistant so it should survive several bumps and falls. But please take care of it and handle it with care.
HOW DO I KNOW WHEN MY TRACKER BATTERY IS EMPTY?
You can check the battery indicator in EQUA app at any time. When the battery is low, the app will also remind you to recharge it. The fully charged battery would last around one month.
CAN THE EQUA SMART BE SHUT DOWN IF NOT USED IN A PERIOD OF TIME? AND HOW CAN I DO IT?
You can unpair your bottle and it will not send you the reminders or track the volume. This function is available in the EQUA app bottle settings – “Unpair this bottle”.
HOW DO I RECHARGE MY BATTERY?
- Carefully take the tracker off the bottle. There is a socket for the USB connector on the top of the tracker capsule.
- For recharging the battery using a micro B type USB cable only (included in the box). Take off the safety silicone plug that is covering the connector on the tracker.
- Connect the cable with the tracker while it is detached from the bottle.
- Once the battery is full, attach the safety silicone plug back on and put the tracker back to the bottom of the bottle. Double tap the bottle – the tracker will glow if the battery is successfully recharged.
MY RING BROKE. WHAT CAN I DO?
If there’s something wrong with your ring, please provide the photos of the problem together with your necessary personal information to our Customer support team at email@example.com.
FIRST TIME SETUP
In order to successfully pair your EQUA Smart Bottle, please take a look at video instruction on how to connect the bottle to the mobile device in the EQUA Smart Water Bottle app or in this link: https://www.youtube.com/watch?v=jiGdmlLpmKE.
MY BOTTLE DOESN'T CONNECT TO THE APP?
First, make sure if your problem is with the connection.
Left: the bottle is connected, the bottle menu should look like this: Right: the bottle is not connecting.
Make sure your bottle is in the reach and your Bluetooth is connected. Try switching Bluetooth off and on again. Try restarting the app. Tap your tracker, if it does not glow, recharge it and try again. If the problem persists, try reseting the tracker. Remove the tracker from the bottle and plug it to the electricity 10 times. If nothing from the above works, please let our support team know your tracker ID and we will look into it.
MY BOTTLE DOESN’T RESPOND TO SMART GESTURES.
If double tap does not work please make sure to follow these two simple tips:
- Please make sure your bottle is paired with the app so the newest firmware gets uploaded.
- Make sure to pick up the bottle from the table, hold the upper part of the bottle and double tap the bottom in the bottle part.
MY BOTTLE DOESN’T MEASURE CORRECTLY.
In order to make EQUA Smart easy to carry around we had to make tracker as small as possible, therefore we decided to use a movement sensor (accelerometer) like the one in smart watches and other smart devices. We integrated machine learning which is recognizing your specific drinking patterns. With the regular use, the bottle will learn and the results will get more accurate.
If you want your bottle to track your water intake as accurately as possible, please follow these two simple guidelines:
1. Make sure you fill your bottle to the fullest once you are refilling it.
2. Second, if you do not drink all the water and you want to pour it away before a refill, please shake the bottle while pouring the remaining water out – so the bottle will know that you haven't drunk all the water and that you refilled it.
For more information on how to properly use the EQUA Smart, please check the following video: https://www.youtube.com/watch?v=0MHLXlUzAo8. We are also not resting and are improving all the features as you read this. New firmware and app updates will be coming regularly, so make sure you always keep your bottle up to date.
WHY DOESN’T THE BOTTLE NOTIFY ME WHEN I NEED TO DRINK?
The bottle should remind you to drink with the gentle light glow in one or half hour intervals (depending on how you set intervals in the app). So, if you set intervals for one hour and you drink enough water in the meantime, the bottle will not glow because you are already hydrated. If you forget to drink in between the intervals, the bottle will remind you to take a sip with a glowing signal. If you notice it is not glowing correctly, try to turn the glow reminder off and back on right away.
WHAT DOES THE INTERVALS VIEW MEAN?
The main view in the app is the volume of water you drank, but you can switch to the intervals graph which tells you about the frequency of drinking during the day. You can set the glow reminders to 30 or 60 minutes, and the intervals graph is related to your settings.
If the dot is colored, that means you drank, if not you did not. Also, if you forget to drink between intervals, the bottle will remind you with a glow. The goal is that you not only drink enough water but also that your drinking is evenly distributed during the day.
MY BOTTLE ADDED TOO MUCH WATER. HOW CAN I DEDUCT THE AMOUNT?
You can deduct the amount in the app itself by clicking the + sign on the main screen. In the ‘’ADD WATER’’ section press the minus sign until you reached the wanted amount. Make sure to tap the check mark in the upper right corner for the deducted amount to get saved. If there was a bigger amount that has to be deducted, please repeat the process until you reach the wanted amount.
Android only / DO I NEED TO GIVE THE EQUA Smart Water Bottle App THE PERMISSION TO ACCESS TO MY LOCATION AND LOCAL STORAGE AND WHY?
Yes, you have to give the app all the permissions it asks for. Location is needed for your bottle to be found by the phone’s Bluetooth module. Storage is needed in order for the app to store its data on your phone’s memory (for firmware upgrades and the quantities of water you drink).
DOES IT CONNECT WITH FitBit / Apple Health?
This feature is not available in the EQUA Smart Water Bottle app at the moment. We're working on incorporating more app integrations, including the Apple Watch version. We don't have the exact release date on when those will be in full swing, but we'll definitely keep you posted on any upgrades!
CAN I SYNC 2 BOTTLES ON ONE DEVICE/ APP?
The app does not allow to connect more than one bottle at the time.
YOU STILL HAVE AN OPENED QUESTION?
If none of this question seemed helpful or you still have some unsolved doubts, please make sure to contact our Customer support team at firstname.lastname@example.org and we’ll be glad to assist you. When sending an email, please make sure to provide us with your KS/ IGG backer number/ preorder/ order number, phone brand, and model, operating system version (iOS/ Android) as well as the number of the bottle, as seen below.